Deadline Date: Tuesday 17 June 2025Requirement: Principal Technician (IT Change Management)Location: Sigonella, ITFull Time On-Site: YesTime On-Site: 100%Total Scope of the request (hours): 1000Required Start Date: 28 July 2025End Contract Date: 31 December 2025Required Security Clearance: NATO SECRETDuties and Role:IT Service Change ManagementProvides status reports for implemented IT service changes to senior managementImplements routine changes in a live IT service environmentGenerates schedule and time estimates for IT service changesParticipates in analysing the risks, costs and benefits of proposed IT service changesDocuments the procedures and changes made in IT serviceChange controlDevelops, documents and implements changes based on requests for changeApplies change control proceduresApplies tools, techniques and processes to manage and report on change requestsRequirements definition and managementUses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundariesAssists in the definition and management of requirementsAssists in the creation of a requirements baselineAssists in investigating and applying authorised changesRisk managementUndertakes basic risk management activitiesMaintains documentation of risks, threats, vulnerabilities and mitigation actionsRequirementsSkill, Knowledge & Experience:The candidate must have a currently active NATO SECRET security clearanceHigher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholdersITIL v3/v4 Foundation Certification
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