TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches, and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.BOUTIQUE MANAGER MILAN – VIA MONTENAPOLEONEA TAG HEUER BOUTIQUE MANAGER IS……A PERFORMANCE-DRIVEN SALES EXPERTPlays an active role on the sales floor, increasing boutique sales and achieving the objectivesAnalyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle themStays updated on the watch industry and local market competitive environment… A TEAM LEADERSets individual and collective objectives, follows the performance, and realizes reviews of the team membersShadows and supports the team members on the floor, provides immediate feedback, develops them in their current rolesEnsures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environmentIdentifies and hires new team members… A TAG HEUER AMBASSADOREnsures an outstanding service is offered to all visitors in storeEmbodies the Tag Heuer’s brand values and acts as a passionate Brand AmbassadorEnsures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelinesProactively networks and connects with local people of influence… A CLIENT DEVELOPMENT SPECIALISTLeads the team to develop long-term relationships with clientsSets and follows collective and individual clienteling objectivesEnsures qualitative client data collection and leverages the data to address clients in a personally relevant wayPlans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI… AN OPERATIONS EXCELLENCE SUPERVISOROversees the boutique operational processes, front and back, in line with internal guidelinesEnsures compliance with internal control policySupervises the store expenses and maintenancePROFILE REQUIREDManagement experience in a luxury retail environmentCreative business driver, results-orientedExcellent interpersonal, communication and presentation skillsInspirational leader, able to coach and develop a high-performing teamClient-centric mindset, focused on recruiting new clients and growing the active client baseAgile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs
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