We are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends for our short‑term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.
The role involves handling guest messages, assisting with check‑in and check‑out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.
The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.
Schedule: Every Saturday and Sunday from 9 a.m. to 11 p.m. (CET)
Key Responsibilities

Manage guest messages via PMS and WhatsApp
Assist guests during check‑in and check‑out processes
Respond promptly and professionally to guest inquiries
Follow established procedures and communication templates
Ensure a smooth and positive guest experience

Required Skills & Expertise

Customer Support
Hospitality & Tourism
Short‑Term Rental Operations
Fluency in Italian and English (written and spoken)
Excellent communication and time management skills
Strong familiarity with digital tools and online platforms
Ability to work independently in a full‑remote environment

Apply now!
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