POSITION SUMMARYPrepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness of the bar, tables, and tools. Prepare garnishes, stock supplies, and transport items as needed. Wash and remove soiled glassware. Communicate replenishment needs and process payments. Complete closing duties and secure storage areas.Follow safety, security, and company policies; report incidents; maintain professional appearance; ensure confidentiality; and protect assets. Greet guests warmly, anticipate their needs, and thank them sincerely. Communicate professionally with guests and colleagues. Support teamwork and maintain positive relationships. Meet quality standards and perform physical tasks such as lifting and standing for extended periods.Guest RelationsGreet guests warmly and use their name when possible.Respond positively to questions and concerns, using brand-specific processes to resolve issues and build trust.Address service needs promptly and proactively.Assist guests with disabilities and support team coverage.Engage guests in conversation about their stay and local attractions.CommunicationUse clear, professional language with guests and coworkers.Working with OthersSupport and respect coworkers.Build positive relationships across departments.Promote teamwork and shared goals.Quality Assurance / Quality ImprovementAdhere to quality standards and expectations.Food and Beverage ServiceFollow laws and procedures for serving alcohol.Maintain cleanliness and assist other departments as needed.Report incidents to management.ClosingSecure storage areas.Complete closing tasks: clean, restock, lock, and turn off equipment.BartendingServe alcohol responsibly per laws.Prepare drinks, maintain cleanliness, and replenish supplies.Document incidents and communicate with management.Marriott International is an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment. Join our team to deliver exceptional service and uphold the prestigious Bulgari brand. We are committed to non-discrimination and providing opportunities for all.
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