OverviewRole DescriptionWe are looking for aBack Office Employeewithhands-on experience in OTAs and online booking platforms(such as Viator, GetYourGuide, Headout, Tiqets, etc.) to join our team, working bothon-site and remotelyThe experience is essential, as the role focuses on managing reservations, ticketing, and customer interactions within the travel and tours sector.The ideal candidate understands travel and tour operations, is comfortable with OTA systems, and can manage customer service and operational tasks efficiently and creatively. You will be responsible for ticketing, reservations, organizing activities, and ensuring smooth daily operations. We\'re looking for someone proactive, reliable, and solution-oriented, who can resolve issues and contribute ideas to improve processes.Key ResponsibilitiesManage back-office operations and OTA booking systemsProvide excellent customer service and resolve issues promptlyHandle ticketing, reservations, and purchasing processesOrganize and coordinate internal operations to ensure smooth workflowsSuggest improvements and help streamline processesQualificationsProven experience with OTAs and online booking platforms (required)Familiarity with travel operations, reservations, and ticketing processesStrong customer service and problem-solving skillsGood organizational skills and ability to manage multiple tasks efficientlyProactive and able to work independentlyGood level of English and / or other languagesProficiency in Microsoft Office Suite
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