Job DescriptionServiceNow is seekingaleaderfortheEnterpriseArchitectureFunction in EMEAto join ourTeam.The Enterprise Architecture Team is part of our pre-salesorganizationfocused onbuildingcredibility and trust with the technical leaders in our largestcustomersbydeveloping cross-functional strategiesto drive value and transformation fromAI+Data+Workflow.OurEA’sbringtechnicalexpertise,real-world experience, strong executive engagementskillsand an inspirational mindset to help ourcustomers understand the opportunities of the “AI platform for Business Transformation” vision.Weact as technicalleadersforourcustomers'most complex solutions,designedtoensurethatthey canrealizethe value they need.We do this byleveragingbest practice and industry standards to buildcustomertrust andarchitect forbest-in-classsolutions.While collaborating with customers,partners, andthewiderServiceNow sales team, theright candidatewill collaborate with the Sales and Solution Consulting leaders to ensure that the team is deployed intothe accountsand opportunities where they can have the most impact now and in the future. TheEnterpriseArchitecture SeniorDirectorwillalso lead andparticipatein the delivery of workshops, best practiceoverviews,and educational sessionstoexisting customers and partnerswhile providing guidance, coaching and quality assurance for the team itself.What you get to do in this roleLead a team of motivated,innovativeandcollaborativepre-salesEnterpriseArchitectsacross the EMEA landscapeas they engage with our customersto find newwaysto create valueat scale-fostering agility and resilience to navigate change as ServiceNow continues to grow.Lead a team of four Regional Directors tohelpthem develop their leadership and collaboration skills as they support their teams and build essential collaboration networks in their Major AreasConstantly collaborate with Sales and Solution Leaders across EMEA to ensure that the team’s value proposition is clearly understood, constantly evolving and continues to add incremental value as theorganizationevolves.Engage with customer executivestoidentify pain points and opportunities to deliver value and then translatethem into solutionsfrom ServiceNowUnderstand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscapeLead architecture and design engagementstodemonstratehow ServiceNow meets the needsofstrategic customers,includingIT Transformation,Digital Products / Services,Platform as a Service, Enterprise Service Management,and the co-creationof industry-specific solutions.Leverage the immediate and extended Enterprise Architecture team as a force multiplier, engaging effectively across multiple levels(Enterprise Architects, Domain Architects, Directors, VPs, and CXOs)throughout the customer journey to drive alignment and impact.Work closely with ServiceNow’s strategic partners to co-create and position joint value propositions based on ServiceNow’s unique differentiators, ensuring our solutions remain relevant and impactful in the marketplace.Understand the detail behind the ServiceNow and platform architecture and communicate it at various levelsEnsure the team work withourarchitecture development methods (Guided Architecture and LEAP), modelling approachesand architecture patterns for integrationProvide thought leadership and collaborate with internal ServiceNow business unitsMotivate the team to lead and contribute to the creation of best practices, white papers, workshops,etc.and market those both internally and externally to ServiceNow.QualificationsSuccessfully led diverse teams at the second-line level to reach challenging goals and can leverage organizational networks to get things done. Be Hungry and Humble.The ability to multiply the effect of a team through situational leadership, constant challenge and a team-first mindset15 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposalsDrive for results using out-of-the-box innovative thinking together with excellent problem-solving skillsAn intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.A willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.A track record of success in using Human Centered Design techniques to explore the customers' current reality and set a vision for the future.Awareness of the common Enterprise and Industry Architecture frameworks such as : TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutionsExperience presenting architecture concepts, designs, and goals to technology leaders and partnersWe provide competitive compensation, generous benefits, and a professional atmosphere. This is a very dynamic, collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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