OverviewAutomation Hardware Technical Support Europe — Beckman Coulter Diagnostics is hiring for the Automation Hardware Technical Support Europe role. Remote-based in Italy or in Germany.Reporting to the Technical Support Manager, you will provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to rapidly repair instrumentation, train customers and service engineers, support the Applications Team, and verify the operational performance and data quality of systems to support the commercial organization.You will operate independently in the Italian / German territory and in Europe when needed (overnight travel required as needed) to provide excellent customer service to clients while installing and maintaining automation instrumentation and systems in hospital and stand-alone laboratory environments. You will work as part of a team to share standard methodologies, mentor others, and receive experienced technical support.If you thrive in a fast-paced role and want to contribute to building a world-class post-sales organization, read on.
ResponsibilitiesNote: The description below summarizes responsibilities described in the original text.Provide second level technical support on Automation Platforms, resolving customer problems through troubleshooting and technical expertise.Drive service targets while ensuring strong customer satisfaction and retention.Repair instrumentation rapidly, train customers and service engineers, support the Applications Team, and verify system performance and data quality to support the commercial organization.Operate independently in the Italian/German territory and across Europe as needed, including overnight travel.Install and maintain automation instrumentation and systems in hospital and stand-alone laboratory environments.Collaborate with a team to share standard methodologies, mentor others, and receive experienced technical support.
Essential requirementsBiomedical engineer or equivalent.At least 5 years of Technical Support and/or Field Service experience in the Diagnostics market.Early careers are welcome but should have troubleshooting experience gained during thesis or internships.Proficient English, both spoken and written, is mandatory.Ability to travel and provide service in the whole country as well as periodic travel to other European countries and overnight travel. A current valid driver’s license is required.
Nice to haveWilling to work different shifts / flexible hours as business needs.Analytical mindset, able to analyze data, identify problems and find effective solutions.
BenefitsBeckman Coulter, a Danaher company, offers a comprehensive benefits program. Check out our benefits information on the official site.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.For more information, visit the company website.
Job detailsSeniority level: Not ApplicableEmployment type: Full-timeJob function: Engineering and Information TechnologyIndustries: Medical Equipment Manufacturing
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