Overview
Beckman Coulter is currently looking for a Technical Support Specialist who will be remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will be in an international environment and provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention. You will apply critical thinking to resolve appropriate actions to rapidly repair instrumentation, train our customers and our Service Engineers, and support our Applications Team while verifying the operational performance and data quality of systems to support the overall commercial organization.
Responsibilities

Operate independently in Italian/Germany territory and in Europe when needed (overnight travel as required) to provide excellent customer service to clients while installing and maintaining Automation instrumentation and systems in hospital and stand-alone laboratory environments.
Work as part of a team to share standard methodologies, mentor and support fellow technical staff.
Assist in training customers and Service Engineers and support the Applications Team as needed.

Essential qualifications

Biomedical engineer or equivalent.
At least 5 years of Technical Support, Field Service experience with Diagnostics market.
Early careers are welcome but with troubleshooting experience, gained during thesis or internships.
Proficient English, both spoken and written, is mandatory.
Ability to travel and provide service in the whole country as well as periodic travel to other European countries and overnight travel. A current valid driver\'s license is required.

Preferred

Willing to work different shifts/flexible hours as business needs.
Analytical mindset, able to analyze data, identify problems and find effective solutions.

Benefits
Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families\' lives. Whether it\'s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
We are driven by a sense of wonder for what we can create—and what we can become. Here, you\'ll accelerate your career while driving innovation that improves lives. You\'ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled. We believe that creativity and innovation thrive when the most diverse set of voices are heard, and we are taking concrete steps to ensure an inclusive and engaging workplace. If you\'d like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters.
Join our winning team today. Together, we\'ll accelerate the real-life impact of tomorrow\'s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.
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