Empresas: Meliá Hotels International
Mission
The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.
What will you have to do?
Operations

Comply with attributes, standards, and manuals that apply in the department, and ensure compliance in other areas.
Ensure the customer experience, personalising their stay, anticipating needs and exceeding expectations.
Efficiently use the customer experience management tools and monitor Voice of the Customer results, following defined improvement plans.
Manage guests’ digital experience in line with the global strategy.
Handle customer incidents following established protocols.
Apply Sensory Architecture in different hotel areas, covering lighting, decoration, aroma and background music.
Verify material orders against product guidelines to optimise economic resources.

Health & Safety / Healthy Workplace

Be knowledgeable of the hotel’s evacuation plan.
Know and correctly use personal protective equipment.
Understand method procedures and risks inherent to the activity.
Assume responsibilities defined in the Occupational Health and Safety Management System Manual.

What are we looking for?
Education and Training
University degree, preferably in Tourism, Hospitality, Marketing or a related field.
Languages

Local language (dependent on the property’s location) and advanced English. A third language is an asset.

Specific Knowledge

Knowledge of brand strategies
Knowledge of hotel management and/or Customer Experience tools
Financial knowledge
Knowledge of Hotel Operations
Ability to lead and inspire a team
Organisation and planning skills
Analytical capacity
Proactivity and innovation
Excellent communication skills
High vocation for service
Problem-solving ability
Attention to detail

Experience

At least 1 year of experience in the Guest Experience department or another customer-facing department.

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