OverviewJAGGAER is a global leader in enterprise procurement and supplier collaboration, and the catalyst for enhancing human decision-making to accelerate business outcomes. We help organizations to manage and automate complex processes while enabling their highly resilient, accountable, and integrated supplier base. Backed by 30 years of expertise, our proven AI-powered industry specific solutions, services, and partnerships form JAGGAER One, serving direct and indirect, upstream and downstream procurement, in settings demanding an intelligent and comprehensive source-to-pay solution. Our 1,200+ global employees are obsessed with helping customers create value, transform their businesses, and accelerate their journey to Autonomous Commerce.Principal ResponsibilitiesProvide navigation and functional support to users interacting with the JAGGAER platform.Troubleshoot issues and gather all relevant information from users to support issue analysis.Manage external and internal communication effectively.Work collaboratively as part of a team.Position RequirementsAdvanced English (mandatory); additional advanced language skills are a plus (German, Spanish, French, Portuguese, Arabic, Dutch, Chinese, etc.).Quick learner with the ability to work independently.Openness to change and strong adaptability.Advanced communication skills.Based in the Milan city area.At least 1–2 years of experience in a similar position (customer care, end user assistance, etc.).Advanced digital skills and experience (Outlook, Office, CRM systems).A university degree will be considered a strong plus.1-year fixed-term contract with the intention of confirmation.What We OfferEducation, coaching, and support for your personal developmentExciting and challenging work environment within an international teamA modern office with excellent infrastructureAn open and dynamic company cultureOur valuesTransparency – Openness Builds TrustEntrepreneurial Spirit – Own It, Drive It, Make ItAccountability – Thumbs In, Not Fingers OutMetrics-Driven Results – Outcomes Over Activities
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