OverviewThe Associate Director of Language Management at IQVIA Language Solutions is dedicated to ensuring patient well-being and safety through exceptional translation and localization services. Reporting to the Director of Talent and Language Management, this position builds high-performing teams of in-house linguists, drives innovation, and forges strategic partnerships that enhance collaborative success across the organization. The incumbent will manage a team of Language Managers and linguists, directly overseeing a group ranging from 40 to 60 reports, and will serve as a key architect in advancing IQVIA’s position as a leader in life science translations.ResponsibilitiesStrategic Planning & Innovation: Develop and execute a forward-thinking Language Management strategy aligned with organizational goals, driving continuous improvement and innovation in language services.Identify, design, and implement new roles, workflows, and technology-driven initiatives to advance operational efficiency and quality.Champion and deliver on language-specific initiatives that align with business priorities.Monitor market trends and leverage advanced technology solutions, including AI/LLMs and TMS platforms, to strengthen the Language Management function.Cross-Functional Collaboration & Partnerships: Build and maintain strong cross-functional relationships with internal and external stakeholders, including Talent Management, Quality, Delivery, Sales and client teams.Lead and participate in strategic initiatives and partnership projects to enhance organizational collaboration and knowledge sharing.Drive the development of best practices and process improvements across teams applying Lean principles.Team Leadership & Coaching: Directly manage, mentor, and develop a team of Language Managers and linguists, fostering a culture of high performance, accountability, and professional growth.Coach Language Managers on leadership skills, communication, and pipeline development to ensure succession planning and long-term team strength.Conduct performance appraisals, set clear objectives, and support training and development plans for direct reports.Operational Excellence & Delivery Management: Oversee and continuously improve hiring processes to reduce time-to-fill and ensure optimal team composition; set and monitor delivery goals, KPIs, and quality standards to ensure on-time and within-budget project completion; advocate for and drive improvements in quality performance, resource utilization, and language-oriented delivery outcomes; ensure compliance with all relevant SOPs, quality standards, and regulatory requirements.Communication & Stakeholder Engagement: Facilitate clear and effective communication between Language Management teams and clients, ensuring alignment on project objectives and expectations; represent Language Management in cross-team, client, and executive-level forums; coach Language Managers to lead effective client communications and promote a collaborative, solutions-oriented approach; prepare and present reports on linguist performance, cost management, and other key metrics to senior management.Required Knowledge, Skills, And AbilitiesAt least 5 years’ experience as a Director managing large teams (40–60 reports) in language services, localization, or related industries.Proven expertise in leading cross-functional initiatives, strategic planning, and innovation within language management.Strong ability to coach, mentor, and build effective leadership pipelines.Exceptional communication skills, including facilitating collaboration and coaching teams.Demonstrated financial acumen and experience achieving delivery performance goals.Advanced analytical and problem-solving skills; proficient in Excel and Power BI.Familiarity with TMS, AI/LLMs, and other language industry technologies.Experience with APAC and Japan teams is a plus.Minimum Required Education And ExperienceBachelor’s degree in Translation, Linguistics, Business, Life Sciences, or a related field.Proficiency with Office applications (Outlook, Excel, Word, etc.).Physical RequirementsExtensive use of keyboard requiring repetitive motion of fingers.Extensive use of telephone and face-to-face communication requiring accurate perception of speech.Regular sitting for extended periods.
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