The Assistant Store Manager supports the Store Manager in overseeing daily store operations, ensuring exceptional customer service, driving sales performance, and maintaining operational excellence. This role involves supervising staff, managing inventory, and upholding company standards to achieve business goals.
Key Responsibilities
1. Operations Management

Assist in day-to-day store operations, including opening and closing procedures.
Ensure compliance with company policies, safety standards, and operational guidelines.
Monitor inventory levels, conduct stock checks, and coordinate product replenishment.
Maintain visual merchandising standards and store cleanliness.

2. Sales & Customer Service

Support the Store Manager in driving sales and achieving financial targets.
Provide exceptional service to customers and resolve escalated complaints or issues.
Motivate and guide staff to deliver an excellent shopping experience.
Analyze sales reports to identify opportunities for growth.

3. Team Leadership

Supervise, train, and develop store associates to maximize performance.
Create and manage staff schedules to ensure adequate coverage.
Provide feedback, coaching, and recognition to team members.

4. Administrative Duties

Assist in preparing reports, budgets, and payroll documentation.
Handle cash management, banking, and transaction accuracy.
Support recruitment, onboarding, and performance evaluations.

Qualifications

High school diploma or equivalent (Associate or Bachelor's degree preferred).
2+ years of retail experience, with at least 1 year in a supervisory or management role.
Strong leadership, communication, and problem-solving skills.
Proficient in Microsoft Office Suite.
Ability to work flexible hours, including weekends and holidays.

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