We are looking for an enthusiastic, cheerful person with team management experience and a strong passion for the world of fashion - good technical product skills and in-depth knowledge of the sector.The Assistant Store Manager will assist the Store Manager in supporting the day-to-day activities and leading the store & team performance towards success.Focused on the business strategy of the store to achieve commercial targets and strongly motivated to enhance the brand's image and reputation, connecting and engaging with customers.As an Assistant Store Manager you will welcome and assist customers throughout the entire sales process while supporting & coaching the team towards excellence, always focusing on delivering the highest customer experience, maximizing store targets, providing optimal and personalized customer service.Role Mission:Support the Store Manager in ensuring smooth day-to-day store operations and effective floor management and take responsibility for the store in the absence of the Store ManagerGuide, coach and train the team to achieve sales goalsSelect, train and motivate staff, maintaining a high level of engagementAnalyze the main KPIs and manage the operational activities of the point of sale (sales, warehouse management, shifts, goods preparation, etc)Ensure high visual standards throughout the store accordingly with brands guidelinesEnsure excellent customer experience, welcoming and supporting customersImplement clienteling strategies to effectively gather and leverage client feedback, driving continuous improvement, enhancing customer satisfaction and fostering long-term client loyaltySelling skills:Constantly present on the shop floor and fully available to look after customers needsBuild customer loyalty, understand customer relationship managementBe a brand ambassador and embrace the brand valuesDeliver a great after sales serviceDrive sales: coach the team in delivering exceptional and personalized customer experienceBe knowledgeable of the collection and the fashion trendsLeader skills:Support the development of the team and store KPIsInspire the team and lead by exampleBe proactive in developing your team skills and brand/product knowledgeBe approachable and a great communicatorLead your team towards success through training & coaching in order to exceed the store objectives and KPIsBe an effective problem solverRequired Qualifications:Fluent English (mandatory); additional languages are a strong plus.Proven team leader with a results-oriented mindset.Client-centric mindset with strong clienteling skills.Strong verbal communication skills.Highly organized and detail-oriented.Proactive and flexible, with strong problem-solving abilities.Tech-savvy and comfortable with digital tools and systems.
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