Assistant Front Office Manager - Armani Hotel Milano
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Overview
Armani Hotel Milano ? A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan's fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest's needs.
Main Responsibilities

Support the Front Office Manager in the daily operations of the department.
Ensure an impeccable guest welcome and assistance service, in line with international luxury hotel standards.
Coordinate, train, and motivate the Front Office team, fostering a positive and efficient work environment.
Supervise check-in/check-out procedures and internal and external communication flows.
Handle guest complaints and special requests, anticipating needs and ensuring the highest level of satisfaction.
Collaborate with other departments, primarily with Housekeeping for the correct management and assignment of rooms, to guarantee a smooth and memorable guest experience.

Sector

Hotel/Turismo

Role

Customer Service

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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