JOB DESCRIPTION :
Objective of Position
An Area Automation Specialist is primarily responsible to provide support for the most challenging installations / Level 3 addition this role provides advanced technical training / coaching to ADD Engineers. The position will have as focus Automation. Travel across EMEA up to 70%
Accountabilities
Own Automation projects implementation across EMEA
Own Automation 3rd Lvl Escalations across EMEA
Provide service for designated products (Automation Informatics)
Provide escalated service support - handling most challenging repairs and troubleshooting escalated from level two and level one service interventions
Participate in customer visits for system performance improvement
Keep track and ensure completion of Mandatory TSB and FA in EMEA
Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Prepare and participate in customer business reviews
Monitor instrument reliability and prepare service recovery plan for highly serviced I highly cost instruments
Training Perform technical coaching and conduct Automation training for TSS (Technical Service Specialist) and Abbott Ambassador
Propose and track initiatives to reduce CPB for Automation
Participate in Area Expert team for designated products
Work with local organization for customer proactive visits to improve Automation system performance Analyze existing solutions to provide improvement suggestions
Good product and industry knowledge
Strong experience and process skills of the business functions service delivery
Strong communication skills
Ability to identify and drive resolution of issues
Technical expert for product line accountability
Coaching and training skills
Strong experience in use of analytical tools and software
The base pay for this position is
N / A
In specific locations the pay range may vary from the range posted.
JOB FAMILY : Field Services
DIVISION : CRLB Core Lab
LOCATION : Italy
Rome : Via Giorgio Ribotta 9
WORK SHIFT : Standard
TRAVEL : Yes 75 % of the Time
MEDICAL SURVEILLANCE : Not Applicable
SIGNIFICANT WORK ACTIVITIES : Not Applicable
Required Experience : Unclear Seniority
Key Skills
Controlling Experience,Distributed Control Systems,Pardot,Crystal Reports,Marketing Automation,Salesforce Marketing Cloud,Warehouse Management,HubSpot,Responsys,Email Marketing,Leadership Experience,Programmable Logic Controllers
Employment Type : Full-Time
Experience : years
Vacancy : 1
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