OverviewJoin Amazon's Books Content Risk Automation team as a Support Engineer IV, where you'll enhance our automated risk detection systems using a combination of rule-based logic, data analytics, and emerging AI capabilities. This role focuses on building scalable solutions that protect our digital book ecosystem while ensuring efficient, accurate content evaluation. You'll work at the intersection of traditional risk management systems and modern technology to develop solutions that maintain Amazon's high standards for trust and safety.ResponsibilitiesLead the development and enhancement of our Rules Based Matching System (RBMS), incorporating targeted ML-assisted features where beneficialDesign and implement new detection methods that combine rule-based logic with data-driven insights to solve complex content evaluation challengesConduct sophisticated data analysis using SQL, Tableau, and analytical tools to identify patterns and improvement opportunitiesMaintain and optimize automated detection systems while ensuring high accuracy and minimal false positivesCollaborate with data science teams to evaluate and implement practical ML solutions for specific use casesDrive system improvements through data-driven decision making and systematic performance analysisManage critical escalations and develop automated solutions to prevent recurring issuesThis is an onsite role based out of Chennai, India and work hours are 2 PM to 11 PM IST Monday to FridayA day in the lifeYour day starts with reviewing system performance metrics and addressing any critical alerts. You'll work on enhancing detection rules based on recent data patterns, collaborate with data scientists on improving automated classification accuracy, and participate in cross-team meetings to align on risk management strategies. Afternoons involve coding system improvements, analyzing edge cases, and fine-tuning automated workflows. You'll wrap up by mentoring team members and planning upcoming technical improvements.About the teamThe Books Risk Automation team combines traditional risk management expertise with modern automation techniques to protect Amazon's book catalog. We maintain and enhance sophisticated detection systems while selectively incorporating new technologies to improve efficiency. Our work directly impacts customer trust and Amazon's reputation. We're a data-driven team that values practical solutions and measurable improvements over complexity.BASIC QUALIFICATIONS4+ years of software development, or 4+ years of technical support experienceExperience troubleshooting and debugging technical systemsExperience in UnixExperience scripting in modern program languagesExperience in agile / scrum or related collaborative workflowPREFERRED QUALIFICATIONSKnowledge of distributed applications / enterprise applicationsKnowledge of UNIX / Linux operating systemExperience analyzing and troubleshooting RESTful web API callsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted : September 16, 2025Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.J-18808-Ljbffr
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