OverviewAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants, and functional coatings. With our trusted brands, cutting-edge technologies, and disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture, and find a place where you belong. All to leave your mark for more sustainable growth.Dare to make an impact?YOUR ROLEResponsible for product recommendations, customized product applications, new product demonstrations, and troubleshooting for customersConsult customers on solutions generating value for their use cases and perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM toolWork with application equipment to provide solutions to enhance customer adhesive-related processesLeverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleaguesPromote internally SBU innovations and best learnings cross accountsReport quality issues / customer claims to relevant parts of the organizationDrive customer experience by optimizing automated customer interactionsSupervise the laboratory work for samples coming from customers and report technical results to customersResponsible for products application / technical training and coaching of field sales forces and customersResponsible for directly communicating with sales, marketing, PD, Innovation, members of the field teamYOUR SKILLSDegree in Materials Science, Chemistry, or related fieldsGreat communication skills to deal with customers and stakeholdersDecision-making and problem-solving skillsInfluencing and negotiating skillsStrong analytical skillsFluent level of EnglishLocation not far from Milan is requiredWillingness to travel (min. 20% of the time)At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.J-18808-Ljbffr
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