An AMZL Area Manager leads and develops a team of operations associates while driving operational excellence in a dynamic delivery station environment. This role combines people leadership, analytical problem-solving, and continuous improvement to ensure successful package delivery operations and customer satisfaction.
Key Job Responsibilities

Lead, develop, and manage a team of 50-100 associates across multiple shifts
Drive safety awareness and maintain compliance with safety procedures
Monitor and analyze key performance metrics (productivity, quality, safety)
Implement process improvements to enhance operational efficiency
Manage labor planning and staffing to meet business needs
Conduct performance reviews and provide coaching to team members
Ensure compliance with standard operating procedures and quality standards
Partner with cross-functional teams (Operations, HR, Safety, Transportation)
Handle employee relations issues and maintain positive team morale
Support inventory management and loss prevention initiatives

A Day in the Life

4:30 AM – Arrive at delivery station for morning shift
Review previous shift’s performance metrics and handover notes
Conduct morning stand‑up meeting with associates
Review staffing levels and adjust labor assignments as needed
6:00 AM – Peak sort operations
Monitor sort progress and package flow
Address any operational bottlenecks
Conduct safety walks and quality audits
Coach associates on proper procedures
8:00 AM – Driver dispatch operations
Oversee driver check‑in process
Ensure routes are properly assigned
Address any loading dock issues
Monitor driver departure compliance
10:00 AM – Administrative tasks
Analyze performance data
Attend operations meetings
Complete required reporting
Address associate concerns
Plan for upcoming shifts
1:00 PM – End of shift activities
Prepare handover notes for next shift
Review daily performance with team
Plan next day’s staffing and operations
Complete any pending administrative tasks
Conduct shift close‑out meeting
2:30 PM – Shift end
(Note: Schedule may vary based on station needs and shift assignment)

About the Team
Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life‑long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.
Basic Qualifications

3+ years of employee and performance management experience
Bachelor’s degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Speak, write, and read fluently in English

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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