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About AMZ Advisers
AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Working at AMZ Advisers allows you to apply your skills, expertise, and passions to directly impact the lives and business of other people and entrepreneurs. Our staff solves dynamic, quickly evolving problems with our Founders, in-house team, and network of partnered tech companies. Our Account Management team is organized into pods, consisting of Senior Account Managers (SAMs), Junior Account Managers (JAMs), and Apprentices and Interns. This structure fosters knowledge sharing, mentorship, and continuous learning.
About the Role
We are seeking a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships. This is a fast-paced, challenging, and creative environment with opportunities to sharpen analytical, communication, and strategic development skills. You will be offered resources and growth opportunities to learn more about online marketing to advance your career. The ideal candidate is an independent thinker who can manage multiple Amazon Seller and Vendor Central accounts as well as a team of Junior Account Managers and Apprentices/Interns. As a Senior Account Manager, you will provide guidance, mentorship, and strategic oversight for other Account Managers in your pod, contribute to training program development, and ensure the success of your client portfolio. You will manage your own client portfolio, lead your team, and engage in strategic planning.
What You’ll Do

General Responsibilities
Maintain a portfolio that will gradually grow to 10 clients with a high retention rate
Build long-lasting client relationships by clearly and concisely managing expectations
Build and track KPIs for all accounts under personal client portfolio management
Bi-weekly strategy calls with clients to communicate results and upcoming strategies
Proactively brainstorm and implement strategies to grow client accounts on Amazon and manage client expectations
Reporting and strategizing account progress and action items
Plan and implement or delegate promotional plans and strategies
Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support
Work within software platforms such as Zonguru
Collaborate with other departments to achieve high-level goals
Attend Account Management meetings and/or training sessions on a weekly or bi-weekly basis
Participate in daily stand-up meetings to surface problems or blockers for timely resolution
Team Assignment: Assign team members to clients based on skills and client portfolios
Training & Onboarding: Develop a comprehensive training program for Junior Account Managers
Mentor and guide junior team members in collaboration with Strategists
Integrate Strategists: Conduct client account audits and develop tailored client strategies
Pod Collaboration: Foster regular pod collaboration and knowledge sharing
Check-ins & Accountability: Regularly assess client progress and identify new strategies
Client Communication & Feedback: Maintain proactive, transparent communication and encourage client feedback

How Well Measure Success

Retention Rate – Percentage of retained clients from month to month
Blocker/Conflict Resolution Time – Time to resolve client issues
Client Communication – Quality and frequency of client interactions
Strategy Effectiveness – Success of client strategies based on performance and feedback
Pod Follow Ups – Regular follow ups by Senior AMs
Team Member Development – Progress and development of junior team members

Qualifications

BA in Marketing, Business Development, Management, or related field
2+ years with client account management
2+ years digital marketing or eCommerce experience
1+ year experience with Amazon Seller and/or Vendor Central
Ability to build and maintain client relations
Active listening and the ability to understand client needs
Proactive, go-getter mindset, works well in a team and independently
Strong creativity, willingness to test new ideas, and ability to develop growth strategies
Strong time management skills and multitasking ability
Ability and desire to learn new skills

Technologies We Use

G-Suite: Gmail, Google Drive, Google Meets, Google Docs, Sheets, and Slides
Microsoft Word, Excel, PowerPoint
ClickUp
LastPass
Slack
Zonguru
Zoom

Direct Reports
Director of Account Management
Perks & Benefits

12 days of paid vacation per year & 5 sick days paid per year
Day off on your birthday
Summer Time (short Fridays in August)
Winter break (1 week in December)
All positions are 100% remote
Global team: working with talent from more than 14 countries

Structure
Full Time Position – Remote
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business DevelopmentIndustries: Advertising Services

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