Ensure customer satisfaction through efficient aftersales support and clear communicationManage product issues, coordinate timely solutions, and follow up with customersCollaborate with technical teams and coordinate with the Chinese headquarters when necessarySupport general administration and operational tasksUse online systems to track claims and spare parts procurement progressAssist the aftersales manager in organising and delivering training sessionsYour profileBachelor’s degree or equivalent experience in relevant fieldFluency in Italian and English; knowledge of Chinese is a plusExperience in technical support roles within construction machinery industryStrong communication and problem-solving skillsProficient with CRM, MS Office, and service management toolsDetail-oriented, flexible, and adaptable to changing prioritiesWhy us?The opportunity to develop pioneering solutions in a creative environmentCompetitive salary and additional social benefitsFlat hierarchies, open communication and a great team atmosphereA wide range of training and development opportunitiesRegular company events and a harmonious and collegial working atmosphereInternational work environment with exposure to cross-cultural collaborationJ-18808-Ljbffr
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