Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate. We are looking for After Sales Zone Manager
Mission
To ensure the achievement of technical and commercial targets (customer satisfaction) optimizing both process and sell-out actions, by the Authorized repaires
Responsibilities

Workshop Loyalty: set-up of the sales purchasing target per workshop, constant alignment with Parts ZM and Hub Sales Manager to define commercial policies and animation, definition of action plans and follow up
Service Marketing activities: definition of the marketing plan at workshop level through the tools and resources made available by PSA: Marketing portal, ATL and BTL plans, POS materials, CRM activities
Ensure and track service quality, customer satisfaction & Stellantis standards compliance
Monitor CSI & IACS KPIs and share the action plans with Service Manager
Share Quality results linked with the remuneration policy
Manage technical & warranty KPIs including recall campaigns follow up
Monitor Warranty KPIs and definition of an action plan
Monitor Technical skills and training follow up
Manage & track the workshops loyalty, efficiency & business performance
Workshop KPIs: Saturation
Productivity – Efficiency
Service contracts animation

Qualifications

Strong analysis and sales orientation
Excellent interpersonal, negotiation and problem-solving skills
Energy, determination and stress management
Technical Education and skills on car world appreciated
Excellent knowledge of the main applications in the MS Office environment, in particular MS Excel
Good knowledge of the English language

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. By submitting your application, you are accepting our privacy notice: https://.../en/privacy #LI-Hybrid #LI-BG1
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