Luxury Group
We are looking for:
The After‑Sales Front Office Representative offers the highest level of customer service in post‑sale to guarantee exceptional customer experience and meet customer expectations in line with the vision, mission, and objectives of the company and business policies.He/she participates in After Sales operations and interacts with Back Office operators, direct shops (DOS), Wholesalers and Regional Customer Service representatives, within a multi‑language / multi‑category / multi‑brand team.
How you will contribute:

Analyzing customer requests and ensuring complete and rapid feedback to the Front End in line with internal procedures and in collaboration with all the After Sales functions (Front End, Back Office, Production Business Unit / Repair Centres):

Open tickets (if not already opened by front end)
Receive / check tickets from front end
Evaluate tickets & technical issues (via photos and/or physically)
Estimate the potential cost and repair time
Reroute tickets & damaged products
Manage the order and planning of spare parts
Escalate requests (if needed)
Solve and close tickets


Continuous monitoring of the After Sales process:

Ensuring continuous updating of tickets through the system to guarantee achievement of defined SLAs and traceability of the After Sales process


Ensuring correct application of brand policy

Who you are

Bachelor’s degree
Experience in Customer Service / After Sales
Strong customer orientation and general interest in after‑sales services
Fluent in English and Italian (written and spoken)
Good knowledge of the MS Office package
Excellent communication skills, exceptional persuasion and presentation skills
Ability to work independently in multi‑tasking mode and to work effectively under pressure in a rapid work environment
Strong attention to detail and accuracy
Consolidated problem solving skills

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