OverviewOur Client is a leading company specialised in the construction of filling and closing lines and processing plants for the food and beverage industry. For them we're seeking a talented AFTER SALES BUSINESS MANAGER who will report to the Aftermarket Manager and is based in the HQ of Parma with frequent travel and business trips.Main ResponsibilitiesUndertake proactive communication with customers, seeking to anticipate and resolve issuesConduct regular customer audits and visits and define maintenance contracts, taking a proactive approach to identify and address potential issuesEngage in preventative maintenance and upgradesPromote new products or services, providing customers with the information they need to make informed purchasing decisionsPursue a high level of customer satisfaction, prevent customer churn, build stronger relationships and retain customersEnsure the achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits)Identify and pursue new business opportunities to expand the company\'s client baseDevelop partnerships and strategic alliances to enhance service offeringsCollaborate with sales and marketing teams to align customer service initiatives with business growth objectivesKey Skills & QualificationsDiploma or Bachelor\'s degree in a technical subject (mechanics, automation, etc.).Proven experience in customer service management and business developmentStrong analytical and strategic thinking skillsExcellent communication and negotiation abilitiesLeadership experience with a track record of driving team performanceProficiency in CRM software and customer engagement tools is a plusAbility to identify trends, customer needs, and market opportunitiesWyser è il brand globale che si occupa di ricerca e selezione di profili manageriali ed executive di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. I candidati ambosessi (D.lgs. n. 198/2006), sono invitati a leggere l’informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo:Wyser (Aut. Min. del 15/04/2014 Prot. N: 39/4903)LI-GS2
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