Social network you want to login/join with:Advanced IT Healthcare Consultant, MilanClient: WerfenLocation: Milan, ItalyJob Category: OtherEU work permit required: YesJob Reference: 5b7fb176ec9fJob Views: 3Posted: 28.06.2025Expiry Date: 12.08.2025Job Description:Job InformationNumber WEBIT-- Job Function Customer Service Location Milan, ItalyAbout the PositionJob SummaryL’Advanced IT Healthcare Consultant plays a key role within the Customer Experience process, providing targeted consulting to clients (both external and internal) to resolve second-level application/system issues.Key AccountabilitiesPerform second-level remote support interventions on corporate IT solutions to ensure business continuity for clients nationwide.Manage escalation cases and collaborate directly with the Project Manager to resolve reported issues.Interface with CED, clinical engineering, and laboratory contacts to support all technological solutions activities.Collaborate with third-party Software Houses in managing Healthcare IT processes.Ensure SLAs of IT solutions through a Trouble Ticketing Management system.Follow activities and evolution of monitoring systems within corporate LIS solutions.Assist colleagues during training and go-live phases of IT solutions when required.Create and update technical documentation necessary for support and maintenance of IT solutions.Networking/Key relationshipsServiceSalesMarketingClientsSuppliersMinimum Knowledge & Experience required for the positionKnowledge:Understanding of Healthcare IT processes in healthcare settingsKnowledge of data communication networksFamiliarity with virtual infrastructures and Microsoft/Linux operating systemsSQL scripting and Oracle database knowledgeKnowledge of remote connectivity (VPN)SAPOffice suiteSkills:Commitment to continuous technical updating through certification pathsCommunication and listening skillsAnalytical thinkingDecision-makingTeamworkPriority managementResult orientationAccuracy and punctualityEducation: Degree in Computer Science / Engineering (e.g., Biomedical Engineering) or equivalent experience in HealthcareExperience: At least 2 years in a similar role within the Healthcare sectorLanguage skills: Good command of EnglishSkills & CapabilitiesContinuous technical updating through certificationCommunication and listeningAnalytical thinkingDecision-makingTeamworkPriority managementCustomer focusGoal orientationProblem solvingTravel requirements10%
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