Regional Talent Acquisition Manager | EMEA
Who We Are
HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.
With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.
Purpose of the Job
As an Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.
The Account Manager is required to remain in contact with suppliers and clients around Point of Sale Materials (POSM), and is responsible for taking ownership of the relationship and developing it further. You will negotiate costings, savings and timescales for each job and selecting the most appropriate supplier.
This role is based on a Hybrid basis from the stated location(s).
CV / Resume to be submitted in English please.
Key Responsibilities

Provide technical input and advice on Print projects as required
Take briefs from the client including full specification details and deadline dates and manage from start to finish, suggesting alternative options and innovation where possible
Produce detailed specifications for internal and external clients based on client knowledge, brief suppliers on client requirements
Deliver a high level of customer service
Monitor projects to ensure they are delivered to specification and on time, ensuring activity is recorded using the designated company tools
Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments
Implement new methods and procedures as required
Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
Ensure invoicing procedures are followed
Attending client and supplier meeting at a variety of locations as required
Agree and manage budget and P+L to ensure profit is maximized through performance analysis
Deliver services to meet and exceed contracted SLAs
Manage and monitor objectives to meet key business drivers
Ensure compliance with Regulatory and Company policies
Measure customer satisfaction and take appropriate action

Knowledge, Skills + Experience

Experience in a client facing role is essential and within POSM across the drinks sector ideally
Account Management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
Leadership and management experience is desirable
Numerate with a strong commercial understanding
Ability to manage multiple projects simultaneously
Strong time management and prioritization skills _ able to prioritize workload in a high energy environment
Is professional, courteous and calm under pressure
Has a project management mind-set
Process driven, with an eye to sales and business development
Approachable and confident to offer advice in meetings
Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
Knowledge of Microsoft office

Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Advertising Services
We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.
We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com
Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.
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