OverviewEVERSANA INTOUCH® is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. We get fired up when people talk about getting—and staying—healthy, collaborating on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. As part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success. Our nine affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Healthware, EVERSANA INTOUCH Medical Communications, EVERSANA INTOUCH Market Access, EVERSANA INTOUCH Media and EVERSANA INTOUCH TTC.Job DescriptionTHE POSITION: As an Account Manager, you plan and support projects and campaigns across a variety of marketing channels with cross-functional agency teams, delivering them on time, on budget, and aligned with the project brief (or strategy). You contribute to the development of sound cross-agency relationships and are a champion of internal agency processes. Throughout this role, you become more confident in communicating with and presenting to clients and establish strong client relationships. You plan and implement projects and campaigns across a diverse set of marketing channels with cross-functional agency teams and deliver them on time and on budget. As an Account Manager, you contribute to the development of sound client and partner agency relationships over time and support senior-level account staff who own the macro-view of all client workstreams.ESSENTIAL DUTIES AND RESPONSIBILITIESOur employees are tasked with delivering excellent business results through the efforts of their teams. We are looking for someone who can:Responsible for less strategic projects and reporting initiatives (i.e., monthly/weekly dashboards).Responsible for finished product/service – from the creation of comprehensive project plans through submissions for regulatory review and launchDemonstrate confidence and contribute thoughtfully to internal and external meetings, anticipate next steps and ensure adherence to the processEnsure qualitative and timely delivery of our client activitiesStay updated on your clients’ activities and strategy, to make sure our proposals are tailored to their needsWork with SAM/AD to set and meet delivery expectationsTake responsibility for consistently monitoring active projects for your clients, as well as being on the lookout for new opportunitiesPrepare client proposal decks and quotations for less strategic projectsProactively look for business growth with existing clients, and prospects involving supervisor/manager in the discussion as appropriateDemonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing biasAll other duties as assignedEXPECTATIONS OF THE JOBTravel: (not frequent: domestic and international)Hours: (minimum 40 hours per week)QualificationsMINIMUM KNOWLEDGE, SKILLS AND ABILITIESThe requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.High level of accountability and ownership of actions regarding the project while building trusted relationships with the cross-functional teamsNative/ fluent English a must, additional languages welcomeDedicated to ensuring high quality for all work and deliverables (i.e., reviewing materials thoroughly, editing reads, ensuring all questions are answered, outlining risk)Able to develop, submit, and present agency work for client regulatory review and route for submission processAble to perform financial management, reconciliation, and trackingClient service-oriented with proven relationship-building skillsProven organizational and time management skills with strong multitasking and problem-solving acumenAble to identify business development opportunities and escalate to senior account team accordinglyAble to prioritize, delegate and provide direction to others when appropriateStrong interpersonal, verbal, and written communication skillsCollaborative, adaptable – able to work in an ever-changing environment and possess quick decision-making skillsAble to work both independently and in a team environmentGoes the extra mile to exceed expectationsPREFERRED QUALIFICATIONSBachelor’s and/or master’s degree ideally in communication/marketing, economy, biology/pharmacy and/or other scientific pathwayApproximately 2 to 5 years of related industry experience; digital and/or traditional advertising agency experience preferred. Pharmaceutical and digital experience is a plus.Additional InformationOUR CULTURAL BELIEFSPatient Minded I act with the patient’s best interest in mind.Client Delight I own every client experience and its impact on results.Take Action I am empowered and hold myself accountable.Embrace Diversity I create an environment of awareness and respect.Grow Talent I own my development and invest in the development of others.Win Together I passionately connect with anyone, anywhere, anytime to achieve results.Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.Always Innovate I am bold and creative in everything I do.Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.Follow us on LinkedIn | X
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