When our values align, there's no limit to what we can achieve.
We are seeking a detail-oriented and proactive Account Manager (Program Specialist) to join our dynamic Medical Communications team. In this role, you will coordinate and deliver complex healthcare communication projects, working cross-functionally with scientific, editorial, and client services teams to ensure successful project outcomes.
Key Role Responsibilities

Collaborate with Senior Program Specialists, Account Managers, and Scientific Services to define project scope and requirements
Create comprehensive project plans, delivery schedules, and assist with metrics and risk management
Establish communication protocols and client approval processes
Set up appropriate project tracking systems and folder structures
Initiate and lead project kick-off meetings
Manage assigned projects according to agreed internal and client processes
Serve as the key point of contact for project status updates to clients, faculty, and internal teams
Coordinate cross-functional project teams and lead regular progress meetings
Draft and circulate meeting minutes and action points, ensuring follow-up on deliverables
Maintain detailed awareness of project status to respond appropriately to stakeholder inquiries
Monitor project budgets and delivery timelines, addressing variances proactively
Support resource planning and staffing requirements
Monitor freelance resource progress in collaboration with Scientific Team Leads
Identify scope changes, assess cost implications, and communicate to management

Qualifications

Bachelor's degree in Business or Life Sciences preferred
A few years' experience in medical communications
Experience working with publications within oncology - must
Understanding of healthcare industry regulations (EACCME / ACCME / FDA / AMA)
Knowledge of publication guidelines and processes
Strong project management expertise with ability to deliver on time and within budget
Excellent organizational skills with attention to detail
Outstanding interpersonal and communication skills (both written and verbal)
Advanced proficiency in Microsoft Office suite (Word, PowerPoint, Excel)
Proactive approach to problem-solving
Fluent in English, written and spoken

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