Account Executive (Hybrid)
Full‑time, Milan, Italy – required to work in the Milan office once a week.
Responsibilities

Monitor customer feedback to identify and resolve issues.
Review and resolve discrepancies, e.g. credit card reconciliation.
Work with customers to develop a business plan or support its execution.
Apply quality/account management methodology and customer service best practices.
Use CRM tools and technology enablers to support client needs.
Analyze data and develop client‑specific plans from a project experience standpoint.

Qualifications

Knowledge of project management and BCD Travel products and services.
Extensive travel‑industry experience through agency or procurement roles, and strong business analysis and financial acumen.
Proficiency with Microsoft Excel, PowerPoint and data analytics.
Good command of English.
Experience with client technology tools.
College/Associate/University degree or equivalent experience.

About BCD Travel
We’re a global market leader in travel management, helping people and companies travel smart and achieve more. With operations in over 100 countries and a team of more than 10,000 people, BCD Travel is committed to sustainability and delivering success for customers, the business, and employees.
Your Life at BCD

Flexible working hours and remote or work‑from‑home options.
Opportunities for skill development and career growth.
Generous vacation days and a fair compensation package that supports well‑being.
Industry professional perks and discounts.
An inclusive environment celebrating diversity.

Ready to join the journey?
Apply now.
We’re dedicated to building a diverse, inclusive and authentic workplace. If your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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