211 United Information and Referral SpecialistTITLE: 211 United Information and Referral SpecialistDEPARTMENT: 211 UnitedREPORTS TO: Director of 211 United & CEOSTATUS: Part-time, Non-Exempt, Hourly ($15/hour)HOURS: Monday - Friday, 1pm - 5pmLOCATION: United Way FPC, 1304 N Broad St SE, Rome, Georgia 30161TO APPLY: Send Resume and Letter of Interest to: alli@uwrome.orgSUMMARYThe Information & Referral Specialist responds to United Way’s 211 United Information and Referral Services inquiries in a prompt and courteous fashion, gathering key information from clients and providing appropriate referrals. They match clients’ needs to services, and serve a critical role in delivering United Way’s mission.EMPLOYEE EXPECTATIONSUWFPC (United Way of Floyd, Polk & Chattooga) strives to improve the quality of life for all in our communities. UWFPC employees represent our organization, are expected to be accountable to their responsibilities, adhere to high standards of personal conduct, and exhibit a high degree of personal integrity.POSITION REQUIREMENTS & QUALIFICATIONSUse active listening skills while speaking with clients in order to discern needs.Demonstrate empathy in serving people in need while maintaining a positive attitude.Maintain sensitivity, confidentiality, and professionalism while speaking with people from a variety of socioeconomic, cultural, and ethnic backgrounds.Use problem solving skills to help callers prioritize their needs and find and map appropriate referrals.Customer service experience and excellent interpersonal skills required.Technological proficiency required; Proficiency in Google Workspace and experience with using database software preferred.ESSENTIAL JOB RESPONSIBILITIESMaintain accurate and complete client records for each inquiry received, and record direct assistance within the I&R database(s) and software platform(s).Demonstrate and maintain proficiency in effectively using resource database software, computer hardware, and telephone equipment.Implement programs operated by 211 according to guidelines, including performing clerical duties related to those programs in a timely fashion.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Some of the work in this position is completed while sitting at a desk, using a computer and phone. Requires talking, hearing, and visual acuity sufficient to perform these primary functions.Occasionally includes reaching above shoulder heights, below the waist, or lifting up to 25 pounds for office equipment, supplies, and materials.Additional InfoJob Type: Part-timeExperience Level: Entry LevelJob Function: Customer ServiceContact Information: No phone calls, please
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